1. Who can use the Service
You must be at least 18 years old and able to enter into a binding agreement. The Service is designed for women in midlife but is not restricted on that basis. By using the Service, you confirm the information you provide is accurate.
2. What MonikaSphere is — and is not
MonikaSphere provides personalised fitness and wellness coaching, including training programs, guided sessions, progress tracking, coaching check-ins, and supportive tools.
MonikaSphere is not a medical service. Our coaching, content, and any AI-generated summaries or responses are for general fitness and wellbeing purposes only. They are not medical advice, diagnosis, or treatment, and are not a substitute for professional medical care. (See the Health Disclaimer in Section 3.)
3. Health disclaimer — please read carefully
Physical exercise carries inherent risks. By using the Service, you acknowledge and agree that:
- You should consult a qualified physician or healthcare provider before beginning any exercise program, especially if you are pregnant or post-natal, have or suspect a medical condition, are recovering from injury or surgery, or have any concern about your ability to exercise safely.
- You participate in all activities voluntarily and at your own risk, and you are responsible for exercising within your own limits and stopping if you experience pain, dizziness, or discomfort.
- The pre-exercise screening (PAR-Q) and coach review we provide are a responsible safety step, but they are not a medical examination and do not guarantee that any activity is safe for you.
- Any information provided by your coach, the content, or AI features is general in nature and does not replace personalised advice from your own healthcare professional.
- For post-natal participation, you agree to provide medical clearance where we request it, and to follow your healthcare provider’s guidance.
To the fullest extent permitted by law, you assume responsibility for risks associated with physical activity undertaken through the Service.
4. Coaching, clearance, and the nature of the relationship
- After you complete onboarding, your coach reviews your intake and decides whether to grant clearance for you to begin. We may decline or defer clearance where we believe it is not appropriate or safe to proceed, or request further information (such as medical clearance).
- Your coach provides guidance and personalised programming but cannot guarantee any specific outcome or result. Results depend on many factors, including your own participation and individual circumstances.
- Coaching is delivered through the app (including asynchronous support and messaging) and through scheduled one-to-one check-ins according to your plan.
5. Subscriptions, trials, billing, and cancellation
- Plans: the Service is offered on subscription plans (currently “Standard” and “Premium”), billed monthly or annually as you select. Prices are shown at sign-up.
- Free trial: we offer a 7-day free trial. If you do not cancel before the trial ends, your subscription begins and your chosen payment method is charged for the applicable plan.
- Billing: subscriptions renew automatically at the end of each billing period until cancelled. Payments are processed by Stripe.
- Cancellation: you may cancel at any time through your account settings (which opens the billing portal). When you cancel, you retain access until the end of your current paid period, and you will not be charged for the following period. Cancellation is intended to be straightforward.
- Refunds: [REFUND POLICY TO BE CONFIRMED — e.g. except where required by law, payments are non-refundable / a stated refund window]. This clause must be finalised with legal review and made consistent with applicable UAE consumer rules.
- Price changes: we may change prices; we will give reasonable notice of changes affecting your subscription.
6. Your responsibilities
You agree to:
- Provide accurate information, including in your health screening;
- Keep your login credentials secure and not share your account;
- Use the Service only for its intended personal, non-commercial purpose;
- Not misuse, copy, redistribute, or attempt to extract our programs, content, or videos;
- Not attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or other users’ data.
7. Intellectual property
All content on the Service — including programs, exercise videos, written material, the MonikaSphere brand, and the software — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-transferable licence to use the Service for your own wellbeing while your subscription is active. You may not reproduce or distribute our content.
8. Your content
You retain ownership of the information and content you provide (such as messages, logs, and intake responses). You grant us the permission needed to use it to operate and provide the Service to you, as described in our Privacy Policy.
9. Limitation of liability
To the fullest extent permitted by law:
- The Service is provided “as is” and “as available”, without warranties of any kind beyond those that cannot be excluded by law.
- We are not liable for injury, loss, or damage arising from your participation in physical activity, your reliance on general fitness or AI-generated information, or your failure to seek appropriate medical advice.
- Our total liability arising out of or relating to the Service is limited, to the extent permitted by law, to the amount you paid us in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Suspension and termination
We may suspend or terminate your access if you breach these Terms, misuse the Service, or where necessary for safety, legal, or security reasons. You may close your account at any time through your account settings.
11. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applicable in the Ras Al Khaimah Economic Zone (RAKEZ), and you agree to the jurisdiction of the applicable courts/authorities there, without prejudice to any mandatory consumer protections available to you. [Exact governing-law and dispute-resolution wording to be confirmed by legal review, including whether RAKEZ arbitration or RAK/UAE courts apply.]
12. Changes to these Terms
We may update these Terms from time to time. If changes are material, we will notify you through the Service or by email. Continued use after changes take effect means you accept the updated Terms.
13. Contact us
[REGISTERED COMPANY NAME]
RAKEZ, Ras Al Khaimah, United Arab Emirates
Email: info@monikasphere.com